We find the best travel plan for you:
Business Travel Management | Business Travel Services.
Your Business Travel Account Manager is responsible for the overall success of your account. This specialist service includes:
The implementation process, including implementation of online systems
Assisting you to develop a robust corporate travel policy
Developing an effective business plan
Ensuring all contracted details, service levels and pricing policies are adhered to
The provision of all Management Information, preparing and presenting quarterly summary reports and account performance reviews
The provision of a consultancy service on all account / travel matters
Negotiating route deals / supplier agreements where applicable
Identifying training needs for your travel team
Conducting client satisfaction activities
Your Account Manager will focus on:
reducing average transaction costs, while maintaining and improving agreed service levels. We achieve this by understanding the particular profile of your account and applying the latest technology developments to increase efficiency and productivity for both parties
improving existing service standards by introducing technology solutions and the continuing evaluation of all travel-related systems and procedures. Key objectives include the implementation of effective cost-saving programmes and ensuring all aspects of travel developments are discussed both at review meetings and during the day-to-day running of the account.
Your Account Manager will work with your team to establish a Service Level Agreement and identify Key Performance Indicators that, when targeted and measured, will benchmark the service we provide. In addition, your Account Manager will arrange review meetings at a frequency to suit you, and provide the link between our delivery of service to your travellers and bookers.
Our Account Management process is driven by our belief in continuous improvement and adding value in all we do. Our Account Managers, in effect, become an integral part of your team.